Total transparency is critical when deploying autonomous systems. Agent Logs provide a complete, unfiltered audit trail of every conversation, action, and decision your AI Agents make across your workspace.
Navigating the Audit Ledger
Go to AI Agents > Agent Logs. This dashboard displays a chronological ledger of all AI interactions.
Conversation Transcripts
Read the exact back-and-forth dialogue between the agent and the customer. For Voice AI, you can listen to the audio recording alongside the text transcript.
Knowledge Retrieval Tags
The logs highlight exactly which document or website link the AI referenced to generate its answer, allowing you to verify accuracy.
Action Execution Logs
Track when the AI successfully booked an appointment, updated a custom field, or triggered a workflow.
Continuous Improvement
Use the Agent Logs to spot training gaps. If you notice the AI frequently failing to answer a specific question, or handing off to humans too often for a certain topic, you can use that data to immediately update your Knowledge Base, making your AI smarter every single day.