We believe in providing complete transparency throughout your entire operational partnership with Scotify Solutions, and that includes how we handle account closures, subscription termination timelines, and financial refund requests.
Because our platform hosts business-critical infrastructure (including live custom domains, integrated sales funnels, and automated client database records), cancellations utilize a strict administrative verification protocol to safeguard your data from accidental loss.
The Cancellation Verification Lifecycle
To protect your company records from unauthorized data deletion or malicious tampering, all subscription cancellations must progress through an official confirmation cycle before the database container is permanently scheduled for offboarding:
1. Initiating Your Account Cancellation
To ensure that your sensitive customer databases remain stable and that no automated text message follow-ups or workflows fire unexpectedly, all cancellation requests must be filed through our centralized administration desk.
Review Your Active Workspace Assets 1 min.
Log into your Scotify Solutions sub-account dashboard. Review your active pipelines, export your existing contact databases into a CSV file for your archives, and confirm that your active marketing funnels have been safely rerouted.
Submit Your Formal Termination Request 2 min.
Draft a direct email communication from your verified primary account admin email address to our support desk at info@scotifysolutions.com. To skip processing delays, your request must explicitly provide:
- Company Verification: Your exact business name and associated master Sub-Account ID token.
- Authorization Confirmation: A clear statement confirming that you are the authorized master administrator requesting full account closure.
Receive Official Processing Confirmation 1 min.
Our billing team will review your account records, disconnect your automatic renewal triggers, and issue an official termination confirmation email within 1 business day. Your platform workspace tools will remain completely active until the final calendar day of your current paid billing period.
2. Comprehensive Refund Eligibility Parameters
Scotify Solutions functions as a specialized SaaS utility operating on a strict pay-as-you-go, 30-day recurring software model. To maintain fairness across our entire international user base, we adhere to a structured financial policy:
🚫 Subscription Renewals & Paid Cycle Charges
- Non-Refundable Baseline: All recurring monthly and annual subscription plan charges are strictly non-refundable. We do not offer prorated partial refunds, credits, or money-back guarantees for days remaining inside an active billing window once your monthly renewal date has successfully processed.
- Proactive Cancellation Requirement: It is the user's sole operational responsibility to file a cancellation request prior to their upcoming monthly renewal date. Once an automated subscription renewal charge processes against your credit card on file, those funds are instantly committed to locking in your server limits for the upcoming 30 days.
📱 Telephony Services & Usage Wallet Credit Blocks
- Prepaid System Wallet Balances: All funds deposited into your Prepaid System Utility Wallet (used to power automated SMS delivery, outbound voice calling minutes, and email routing credits) are non-refundable.
- Phone Line Rentals & Carrier Compliance Fees: Dedicated monthly local tracking phone line rental fees and mandatory A2P 10DLC registration profile compliance costs are paid directly to telecommunication carriers and are completely non-refundable under any circumstances.
The Post-Termination Data Retention Safeguard
Critical Check: What Happens to Your Data Post-Cancellation?
The moment your active billing window reaches its final calendar day, your sub-account status will shift from Active to Cancelled.
To safeguard your proprietary sales records in case your business needs to reactivate services in the future, Scotify Solutions implements a strict 30-Day Data Retention Quarantine Window. We will safely hold your custom workflows, landing page visual layers, media libraries, and client histories securely inside our encrypted servers for exactly 30 days post-cancellation. If you do not reactivate your subscription by contacting info@scotifysolutions.com before that 30-day window closes, our background cron scripts will execute a permanent database wipe to protect user privacy. Once wiped, this data cannot be recovered.
Troubleshooting & FAQ
Can I temporarily pause my software subscription instead of canceling and deleting all of our custom workflows?
Yes! If your business undergoes seasonal operational shifts or you are pausing marketing spend temporarily, you do not need to cancel your account. Contact our support desk at info@scotifysolutions.com to request our "Account Preservation Plan". This special low-cost tier pauses your active workflow automations, calling systems, and text channels while keeping your entire visual database, funnels, and CRM histories completely intact until you are ready to resume full operations.
What happens if I dispute a legitimate charge with my banking institution instead of following the cancellation protocol?
Filing an unauthorized chargeback dispute with your bank instantly violates our system terms of service. The exact millisecond our automated billing ledger detects an active bank chargeback dispute, the security script flags the sub-account and triggers an Immediate Global Workspace Suspension. Your user logins will be instantly revoked, and your live sales funnels will turn off. To lift a suspension, you must resolve the dispute directly with our billing center.