The Reputation Overview dashboard gives you a bird's-eye view of your brand's online presence, allowing you to track review volume, average ratings, and recent feedback at a glance.
1. Understanding Your Metrics
The dashboard displays several key metrics to help you gauge your reputation health:
- Average Rating: Your overall score across connected platforms.
- Review Volume: The total number of reviews received over a specific time period.
- Sentiment Analysis: A breakdown of positive, neutral, and negative feedback.
2. Recent Activity
Keep track of the latest reviews as they come in. The recent activity feed allows you to quickly spot new feedback and take immediate action, whether it's thanking a happy customer or addressing a concern.
Pro-Tip
Check your Overview dashboard weekly to identify trends in customer feedback. This can provide valuable insights into areas where your business excels and where improvements are needed.