Configure your reputation management settings to streamline your review collection process and customize your messaging.
1. Review Link Generation
The settings panel allows you to generate and customize the link you send to customers. If you have connected your Google Business Profile, the system can automatically generate a link that takes customers directly to the Google review submission form.
2. Customizing Request Messages
Tailor the default SMS and email messages used for review requests:
- SMS Message: Keep it short and friendly. Include the review link and a brief thank you.
- Email Message: You can be more detailed here. Add your logo, a personalized greeting, and clear instructions on how to leave a review.
Pro-Tip
Set up an internal notification in your settings so that you or your team receive an email or SMS alert the moment a new review is posted, allowing for lightning-fast responses.