An AI Agent is only as smart as the data you feed it. The Knowledge Base is the central repository where you train your digital workforce on your specific products, services, and operational policies.
Supported Training Sources
Scotify Solutions allows you to ingest data from multiple formats to build a comprehensive intelligence layer:
Website Crawling
Input your website URL. The system will automatically scrape your public pages, reading your service descriptions and about pages to build its core knowledge.
Document Uploads
Upload PDFs, Word documents, or CSV files. Perfect for ingesting complex pricing matrices, employee handbooks, or technical product manuals.
Custom Q&A Pairs
Manually input specific Questions and Answers for highly nuanced topics or specific promotional offers that aren't listed on your main website.
Data Refreshing & Syncing
If you update pricing on your website, your AI needs to know. You can configure your Knowledge Base web-crawlers to run automatically on a scheduled interval (e.g., weekly or monthly) so your AI agents always have the most up-to-date information without requiring manual retraining.