Conversation AI powers the text-based interactions across your SMS, Web Chat, and Social Media channels. It acts as your frontline support and sales development representative.
Channel Deployment
You can activate your Conversation AI on specific channels while leaving others for human reps. Navigate to the deployment settings to toggle access:
- SMS/Text Messaging: Instantly reply to inbound texts from marketing campaigns or missed call text-backs.
- Web Chat Widget: Engage website visitors the moment they land on your page to capture leads.
- Instagram & Facebook DMs: Automate social media replies to handle high-volume inbound inquiries.
- Google Business Messages: Answer questions from local searchers directly on Google Maps.
Appointment Booking Workflows
One of the most powerful features of Conversation AI is its ability to book calendar appointments autonomously.
By linking your agent to a specific Scotify Calendar, the AI can read your live availability. When a prospect asks to meet, the agent will offer available time slots, collect the user's contact information, and secure the booking directly into your CRM, all through natural conversation without sending them to a separate landing page.