Take your automation beyond text. Voice AI allows your digital agents to handle inbound phone calls, answer questions naturally with ultra-realistic voice synthesis, and route calls, providing a 24/7 intelligent receptionist for your business.
Setting Up Voice AI
Configuring a voice agent requires linking it to one of your active Scotify tracking phone numbers.
Select the Voice Model 2 min.
Navigate to the Voice AI settings inside your agent profile. Browse the library of ultra-realistic voice models. You can filter by accent, gender, and tone to find the perfect fit for your brand.
Configure the Greeting Script 2 min.
Write the exact phrase the agent should say the moment a customer connects. Example: "Hi, thanks for calling Acme Corp! How can I help you today?"
Map to a Phone Number 1 min.
Assign the voice agent to a specific tracking line in your Phone System settings so it intercepts inbound calls automatically.
Interrupt Handling & Latency
Our Voice AI models are designed for natural conversation. If a customer interrupts the agent while it is speaking, the AI will immediately stop talking, listen to the new input, and adjust its response, just like a real human.