Encountering issues with your calendar setup? This guide covers the most common scheduling problems and how to resolve them quickly to keep your bookings flowing.
Common Issues & Solutions
Issue: Calendar shows no availability
Solution: Check your external calendar integration. If your Google Calendar has an all-day event marked as "Busy", it will block out your entire day in Scotify. Change the event status in Google to "Free", or adjust your conflict-checking settings in Scotify.
Issue: Appointments are booking at the wrong times
Solution: This is almost always a timezone mismatch. Verify that your user profile timezone, your calendar settings timezone, and your external Google/Outlook timezone all match perfectly.
Issue: Automated reminders aren't sending
Solution: Check your Workflows tab. Ensure your appointment reminder workflow is published, has the correct trigger ("Appointment Status: Confirmed"), and that the contact has valid email/phone data.
Pro-Tip: If your integration token expires (which happens periodically for security reasons with Google and Microsoft), your sync will pause. If you suddenly see double-bookings, navigate to Integrations, disconnect the account, and reconnect it to refresh the secure token.