Found something that isn't working as expected? Reporting bugs accurately helps our engineering team identify, isolate, and deploy a fix as quickly as possible. This guide outlines the exact information we need to investigate and resolve issues efficiently.
What to Check Before Reporting
Before submitting a bug report, please ensure the issue isn't related to local browser caching or network connectivity:
- • Hard refresh your browser (
Ctrl + Shift + RorCmd + Shift + R). - • Test the action in an Incognito/Private window to rule out browser extension conflicts.
- • Verify your internet connection is stable.
Required Diagnostic Data
To help us recreate the issue on our end, please gather the following diagnostic data before reaching out:
The Exact URL
Copy the full URL from your browser's address bar where the error occurs.
Step-by-Step Reproduction
List the exact steps you took right before the bug happened (e.g., "1. Clicked Contacts, 2. Selected John Doe, 3. Clicked Add Tag, 4. Screen froze").
Visual Evidence (Crucial)
Attach a full-screen screenshot showing the error message, or better yet, record a quick Loom video demonstrating the bug in action.
How to Submit the Bug Report
Once you have gathered your diagnostic data, send a detailed email to our support desk:
Submit Bug Reports To:
info@scotifysolutions.comPlease use the subject line format: BUG REPORT: [Brief description of the issue]