Events

    Check-in Experience for In-Person Events

    Set up a seamless check-in experience for attendees at your in-person events.

    Scotify SolutionsIn-Person Events

    Check-in Experience for In-Person Events

    Check-in allows event organizers to mark attendees as arrived at their venue using the mobile app. It works for in-person events only, both ticketed and RSVP'd. For online events, you can view the attendee list, but check-in is not available.

    There are two primary ways to check in an attendee on event day: scanning their QR code or performing a manual check-in.

    1. QR Code Check-in

    Every ticketed or RSVP'd guest receives a ticket with a unique QR code. Open the Scotify Solutions mobile app and scan the code upon arrival for instant check-in.

    2. Manual Check-in

    If an attendee loses their ticket or QR scanning isn't available, search by name, email, or phone number in the mobile app and check them in manually with one tap.

    1. QR Code Check-in Workflow

    Follow these simple steps inside the Scotify Solutions mobile app to scan guest tickets as they arrive at your venue:

    1. Step 1: Open the Mobile App & Select Events Navigate to the Apps section inside the Scotify Solutions mobile app and select the Events App.
    2. Step 2: Choose Your Event Select the specific active or upcoming in-person event you want to check in attendees for.
    3. Step 3: Tap 'Scan to check in' Tap the prominent blue 'Scan to check in' button at the bottom of the event overview screen to launch the QR camera scanner.
    4. Step 4: Scan & Confirm Point your mobile camera at the attendee's ticket QR code. The app will scan the code, verify the ticket, and immediately display a green confirmation checkmark showing the attendee is checked in.

    2. Manual Check-in Workflow

    If QR scanning isn't working or the guest cannot pull up their ticket, you can verify their identity and check them in manually:

    1. Step 1: Go to the Attendees Tab Inside the event in the mobile app, tap the Attendees tab. Use the search bar to locate the attendee by name or email.
    2. Step 2: Select the Attendee Tap on the attendee's profile from the search list to open their ticket and registration details.
    3. Step 3: Tap 'Check in' Click the blue 'Check in' button. The system will update their status to Checked In instantly.
    4. Step 4: View Form Submissions & Ticket Details From this same view, organizers can also review the attendee's original form responses, custom fields, order number, and payment status.

    Check-in App Feedback & System Alerts

    OK
    Already Checked In Alert:If staff accidentally scans the same ticket twice, the app displays a notice stating that the attendee has already been checked in along with the timestamp of their original entry.
    ERR
    Invalid / Wrong Event Alert:If a guest presents a QR code belonging to a different event, the app flashes an alert reading "Wrong event - QR code belongs to a different event" to prevent unauthorized admissions.

    Downloadable PDF Check-in Sheet

    Need a printable backup for your event staff? Export a clean, formatted PDF check-in sheet listing every registered attendee with their ticket number, name, email, ticket type, and a check-in checkbox column. Perfect for door staff who don't have the mobile app or as a failsafe if devices lose connectivity.

    Event Check-in Sheet (PDF)

    Includes attendee name, email, ticket type, order #, and check-in column.

    Print-Ready Format

    Clean layout optimized for letter-size printing with checkbox columns for manual tracking.

    Full Attendee List

    Every registered attendee appears with name, email, ticket type, and order number.

    Offline Failsafe

    Perfect backup when devices lose internet or the mobile app is unavailable at the door.

    Frequently Asked Questions

    What happens if I scan the same ticket twice?

    The app will recognize the duplicate entry and inform staff that the attendee has already been checked in.

    What happens if I scan a ticket meant for a different event?

    The app will trigger a warning alert stating that the ticket is invalid for the current selected event.

    Can I use check-in for virtual or online events?

    Check-in is designed specifically for in-person events. For online events, you can view the registered attendee list, but the check-in scanner is disabled.

    Can multiple team members check in guests simultaneously?

    Yes! Multiple staff members logged into the Scotify Solutions mobile app can scan tickets at different entrance doors simultaneously. Attendance data syncs in real time.

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