Manually Add Attendees to Your Events
Register attendees directly from your dashboard, no public registration form required.
This article explains how to manually register attendees for your Scotify Solutions events without requiring them to complete the public registration form. You'll learn how to create registrations, assign tickets, process payments, and issue confirmations instantly.
This capability is essential for handling walk-ins, phone bookings, offline sales, complimentary tickets, and partner allocations while keeping your event inventory and attendee data in sync.
1What is Manual Attendee Registration?
Manual attendee registration allows event organizers to create event registrations directly from the Registrations page in Scotify Solutions. This feature bypasses the public registration form, enabling you to register attendees on their behalf.
This capability is designed for scenarios where attendees cannot or prefer not to register online, such as walk-in registrations at the event venue, phone bookings, offline sales through partners, complimentary ticket allocations, or corporate group registrations.
All manually created registrations are fully integrated with your event management system, tickets are issued immediately, confirmation emails are sent automatically, and registration data syncs with your attendee dashboard and ticket inventory in real time.
2Key Benefits of Manual Attendee Registration
3How to Manually Add Attendees
Follow these steps to create a manual registration for your event attendees:
- Step 1: Navigate to the Registrations Page Go to Events → Registrations. Create or edit an event. Click the Add Attendee button to open the manual registration workflow.
- Step 2: Select Ticket Types and Quantities Choose one or multiple ticket types from the available options for your event. Specify the quantity for each ticket type, then click Continue.
- Step 3: Assign Attendee Information For each ticket, either select an existing contact from your CRM or create a new contact record. Complete the required attendee information fields. If you are registering multiple tickets, you can copy attendee details across tickets to speed up the process.
- Step 4: Complete Payment Processing Choose your payment collection method and complete the transaction. Options include charging a card through your connected payment provider or recording an offline payment. Once done, click Add & Record Payment.
- Step 5: Confirm Registration Tickets are issued immediately and confirmation emails are sent automatically to all registered attendees.
When creating a new contact during registration, the contact is added to your CRM and immediately associated with the event registration. All contact information becomes available for future campaigns and event invitations.
Success: The registration appears instantly in your Registrations dashboard with complete details including attendee information, ticket assignments, and payment records.
All Registration Channels in One Place
Whether attendees register online or through your team, every registration is tracked, ticketed, and confirmed automatically.
4Payment Collection Options
Manual attendee registration supports two payment collection methods, giving you flexibility to accommodate different transaction scenarios:
Option 1: Charge a Card
Process the payment immediately using your connected payment provider (Stripe, Authorize.net, PayPal, or NMI). This charges the attendee's credit or debit card in real time and generates an instant payment confirmation.
Option 2: Record an Offline Payment
Document a payment collected outside the system using methods such as Cash, Card, Check, Bank Transfer, or Other. This creates a payment record without processing a transaction through your payment provider.
Both payment methods create a complete audit trail in your Registrations dashboard. All transactions, whether processed online or recorded offline, are documented with timestamps, payment methods, and amounts for accurate financial reporting.
5Ticket Issuance and Confirmations
When you complete a manual registration, Scotify Solutions automatically handles ticket issuance and attendee communications:
Confirmation emails use your event's configured email templates. You can customize these templates in your event settings to match your branding and include custom messaging for attendees.
6Frequently Asked Questions
Can I register attendees after ticket capacity has been reached?
Yes. Manual registration allows you to create registrations even when tickets show as sold out. This gives you flexibility to accommodate VIP guests, last-minute requests, or capacity adjustments without modifying ticket settings.
Do manually registered attendees receive the same confirmation emails as online registrations?
Yes. All manually registered attendees receive automatic confirmation emails with ticket details, event information, and calendar invites, identical to attendees who register through the public form.
Can I register multiple attendees in a single transaction?
Yes. You can select multiple ticket types and quantities in one registration. Each ticket requires attendee information, but you can copy details across tickets to speed up the process when one person is purchasing multiple tickets.
What payment methods can I use for offline payments?
You can record offline payments using Cash, Card (when processed outside Scotify Solutions), Check, Bank Transfer, or Other. These options create payment records without processing transactions through your connected payment provider.
Can I create a manual registration for an existing contact in my CRM?
Yes. During the registration process, you can select any existing contact from your CRM database. The event registration and ticket information are automatically added to that contact's record.
Can I issue complimentary tickets using manual registration?
Yes. If your event includes free ticket types, you can select those tickets during manual registration. For paid tickets, you can record an offline payment with a zero amount or use a custom payment method to document complimentary allocations.