Managing Phone Numbers
The Phone Numbers section is your command center for acquiring and configuring the lines that power your business communications. Whether you need a local presence in a new city or a toll-free number for nationwide support, you can manage it all here.
Adding a New Number
To purchase a new number, navigate to Settings > Phone Numbers and click Add Number.
- Select your target Country.
- Filter by Number Type (Local, Mobile, Toll-Free) or search for specific area codes.
- Review the capabilities (Voice, SMS, MMS) for the available numbers.
- Select a number and proceed to purchase. The monthly rental fee will be deducted from your Wallet.
Configuring Number Settings
Once a number is added, click the edit icon to configure its behavior:
- Forwarding Number: Enter the real-world phone number (like your cell phone or office line) where inbound calls should ring.
- Pass Called Number / Caller ID: Choose whether you want to see the customer's caller ID or your tracking number's caller ID when you receive a forwarded call.
- Call Recording: Toggle call recording on or right. (Note: Ensure you comply with local consent laws and enable the whisper message if required).
- Incoming Call Timeout: Set how long the system should ring your forwarding number before rolling to voicemail.
Pro-Tip: Use different tracking numbers for different marketing channels (e.g., one for Google Ads, one for your website, one for a billboard). This allows you to track exactly which campaigns are driving phone calls and revenue.