Voice Settings
The Voice tab controls the global telephony behavior for your sub-account, dictating how outbound calls are made and how inbound calls are processed before they hit your routing rules.
Outbound Calling Configuration
- Default Outbound Number: Select which of your purchased tracking numbers is used by default when a team member clicks to call a contact from the CRM.
- Call Timeout: Define the maximum duration the system will ring an outbound number before marking it as unanswered.
Inbound Call Handling
- Global Whisper Message: A whisper message is a short audio clip played only to the person answering the call (e.g., "Call from Scotify Website"). This helps your team answer the phone with the correct context.
- Call Recording Consent: If you have call recording enabled, configure the automated message played to the caller (e.g., "This call may be recorded for quality and training purposes") to comply with two-party consent laws.