Trust Center
The Trust Center is the centralized hub for managing all your telecom compliance and verification profiles. Telecom carriers require businesses to verify their identity to prevent fraud and spam.
Business Profile Verification
Before you can register for A2P 10DLC or request toll-free verification, your core Business Profile must be approved. The Trust Center evaluates the information provided in your Business Profile settings (Legal Name, EIN, Address) and checks it against official databases.
Toll-Free Verification
If you use Toll-Free numbers (800, 888, 877, etc.) for messaging, you must complete Toll-Free Verification. Unverified toll-free numbers face severe messaging limits and filtering.
- Submit your business details and use-case description.
- Provide proof of opt-in (e.g., a screenshot of your website's contact form with the SMS consent checkbox).
- Wait for carrier approval (typically 1-3 weeks).
Pro-Tip: The most common reason for Trust Center rejections is a mismatch between your Legal Business Name and your EIN/Tax ID. Ensure these match your IRS or local government documentation exactly, letter for letter.