Your wallet is the prepaid balance that funds usage across your account. SMS, email, AI tokens, and voice minutes all draw from the same wallet, so understanding how it works keeps your campaigns running without interruption.
How the Prepaid Wallet Works
Instead of billing each charge to a card individually, usage costs draw down a prepaid balance. When you send a campaign, run an AI agent, or make a voice call, the cost is deducted from your wallet in real time.
Single Balance
All usage types draw from one shared prepaid wallet balance.
Real-Time Drawdown
Charges are deducted as usage happens, not billed at month end.
Auto-Recharge
Set a threshold so your wallet refills automatically before it runs dry.
What Draws Down the Balance
- SMS sends billed per segment.
- Email sends billed per attempted delivery.
- AI token usage from Conversation AI and Ask AI.
- Voice AI minutes on connected calls.
Auto-Recharge Thresholds
You can set an auto-recharge threshold so the wallet automatically tops up when it drops below a chosen amount. This prevents campaigns from stalling mid-send because the balance hit zero.
Open your billing or wallet settings.
Set the low balance threshold that triggers a recharge.
Choose the recharge amount to add when the threshold is hit.
Confirm the payment method used for automatic top-ups.
Pair auto-recharge with usage alerts so you always know when the wallet is drawing down. That way you stay in control of spend without babysitting the balance.