If you pass usage costs through to your clients, a clear rebilling setup keeps margins healthy and billing transparent. Here is how to think about markup and where it is configured.
How Rebilling Works
Rebilling lets you pass usage costs, like SMS, email, AI, and voice, through to your clients with a markup applied. Instead of absorbing usage costs yourself, you recover them plus a margin.
Pass-Through Costs
Forward usage charges to clients instead of absorbing them yourself.
Apply Margin
Add a markup so you earn on the usage your clients consume.
Transparent Billing
Clear markup rules keep client invoices easy to explain and defend.
Where Rebilling Is Configured
Rebilling and markup settings live in your billing configuration. From there you can set the markup rate applied to usage that passes through to client accounts.
Open your billing or reseller settings.
Locate the rebilling or markup configuration section.
Set the markup rate you want to apply to pass-through usage.
Confirm which usage types are eligible for rebilling.
Save and review a sample invoice to verify the markup appears correctly.
Document your markup clearly in your client agreements. Transparent pricing builds trust and prevents disputes when usage invoices go out.
Best Practices for Rebilling
Set a markup that covers your overhead and leaves healthy margin.
Use per-account usage reports to bill each client accurately.
Communicate usage-based pricing clearly in onboarding.
Review markup rates periodically as your costs and volume change.